Privacy pledge

We base our business on the trust you place in us, and Solo Italiano is committed to protecting your privacy. We use your personal information to ensure secure ordering and to personalize your shopping experience. To ensure your privacy, remember not to share your e-account user name or password with anyone. See below for detailed information about how we protect your personal information. If you have any concerns, comments or complaints, feel free to contact us.

How much information must you share?
It depends on you, since we usually collect only the information we need to guarantee a secure ordering ant to customize your experience. Below you can find out why we require every single information.

Browse online.
IP address- we need your IP address to get information on our site traffic and on our visitors, but your IP address and your customer information are not linked in any way.
Referral site- we get this information to know where our users come from.
Browser type- we get this information to keep our site on a level with the late technology used by our customers.
Movements through our site- we store the pages you visit to guarantee a better shopping experience.

Creation of an e-account.
Free registration.

Buy online from Solo Italiano
You need our FREE registration with your name, address and all the payment information to buy on line or simply to see shipping costs; as concerns payment information, as an alternative, you can phone or fax your credit card number.

Do you use my information for any other purpose?
Your personal information is used exclusively to process your order and to contact you.

Do you share my information with others?
No, your personal information is not shared with other party.

Do you purchase information from third parties?
We don't purchase any personal customer information, but sometimes we get information about companies that are our customers. In this case we might ask third parties information about the size of the company, their annual sales and the number of employees.

What will you do with my e-mail address?
When you buy online from us, we will send you an e-mail to check you order and to inform you about your order status. We won't send you any other kind of e-mails. If someone has signed you up to our newsletter, immediately contact us.
Please NOTE: your account manager may send you information about promotions or about our products, but you may ask your account manager not to receive such information.

How do you protect my personal information?
Solo Italiano is in the lead for the newest technologies protecting our customers' information. We use a 128-bit encryption technology of Banca Sella's Secure Server. To be sure to have the most protection, we suggest you to download the latest versions of the most popular browsers, Microsoft Internet Explorer e Netscape Communicator. To guarantee maximum security, access to your personal information is restricted within our company.

Who can see my account information?
Only our authorized personnel can have access to your password, while your account manager nor any other personnel can see your password. If you forget your password we will send you an e mail with a new password, that you can change. Only authorized sales, customer service and accounting personnel can have access to your password.

What happens if you change how you use my information?
If we change how we use your information, we'll send you an e-mail to inform you.

How do you create a user profile?
If you've already made business with Solo Italiano in the past and you want to buy online, first of all you have to create an e-account. This means you have to write your e mail address, your data and a password.

What about cookies?
We use cookies to give you a better service, to identify you and to personalize your shopping. If you want to buy online and add items to your shopping your browser has to accept cookies. Cookies collect information about your purchase, data and prices.

How do you give us feedback?

You just have to click here to send us an e-mail. Remember that thus your feedback becomes property of Solo Italiano, and we may use it for promotional purposes. If you don't want your comments to be used in this manner, simply use your own e-mail.

How to correct inaccurate information?
Your account information can be updated at any time. Contact your account manager to correct any other account information.

How do I contact Solo Italiano?

Click here.